about us

Delivery Information

Stonevine offer a fast, reliable, UK focused delivery service with fair charges. We appreciate that a reliable delivery service can only be achieved by partnering with a reliable courier company. As such our charges reflect the cost of using a good reliable courier.

UK Mainland Delivery*

We can deliver to any address in the UK via our courier partners APC.

Wine Delivery Charges

*Prices vary for delivery to the Highlands, Islands and Northern Ireland; please contact us by telephone 01962 712351 or email sales@stonevine.co.uk.

Local Delivery

For those of you who are local to our shop we offer a lower minimum order value for FREE delivery by utilising our own drivers.

FREE Delivery on orders over £75 for local postcodes (see list below) 2-4 working days.

Postcodes



Do I need to sign for my parcel?

APC will require a signature on delivery unless specifically instructed to do otherwise. If you're not going to be at home, please consider using a work address to ensure a signature can be obtained.  If you know you will not be able to sign for the parcel APC allow for items to be left with a neighbour or in a safe place on your property. In this instance we require you to include the relevant information in the "Comments" box when completing your order on our checkout.

Order Deadline

All orders placed after 1pm will be processed on the next working day. Orders placed before 1pm Monday-Friday will be processed that day and should be dispatched from our warehouse within 24 hours, subject to stock availability and security checks.

I've ordered after 1pm on a Friday, when will I get my order?

Orders placed after 1pm on Friday will be processed on the following Monday. PLEASE NOTE THAT THIS DOES NOT INCLUDE BANK HOLIDAYS OR PUBLIC HOLIDAYS.  Orders received on weekends and Bank Holidays will be processed on the next working day and delivered within 48 hours of dispatch. 

Breakages

We ensure we thoroughly prepare and package your order for a safe breakage-free delivery. Wherever possible we instruct our courier company not to deliver packages that contain breakages to ensure customer satisfaction. If our courier suspects your package contains breakages it will be returned immediately to us where we will automatically send out a replacement. Even with the up-most care breakages or orders with missing bottles may still occasionally be received by customers and in this instance please immediately contact us by telephone 01962 712351 or email sales@stonevine.co.uk where one of our helpful team will be able to offer immediate help.

One Last Thing

We take great care and pride in selecting our wines that you see on our website from small, local, independent producers wherever possible. We're a small bespoke Wine Company and each one of our wines represents a commitment to bring you quality, choice and the knowledge that you're purchasing in a sustainable way. We hope you thoroughly enjoy your wines from Stone Vine & Sun and if you have any comments on how we can improve our service or would like to let us know of your experience please do send your comments to sales@stonevine.co.uk

Many thanks for considering us for your wine purchase.

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