Privacy Policy

It’s All About You...

Here at Stone, Vine & Sun we are fanatical about customer service and as the customer we want you to know that we will do everything in our power to ensure you receive highest level of service - always!

Cookies and IP Addresses

When you visit this website, we may send you a cookie. A cookie is a small file which is placed on your
computer or device, the different types of cookie that may be used are detailed below.

1. Essential Cookies
These cookies are essential for the running of a website, without the use of these cookies parts of a website would not be able to function.

2. Analytical Performance Cookies
These types of cookies are used to monitor the performance of a website and how it is used. These cookies provide information that helps improve usability and also to identify any areas that may need maintenance.

We may also track IP addresses, this is a number that can identify an Internet Service Provider and country location. It cannot provide personal information.

Controlling the use of Cookies

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies. The browser you use not only allows you to see the cookies that you have got but also allows you to control their use.

You can control them by allowing them, deleting them individually or deleting all of them. You can also set your browser to not accept cookies altogether. If this option is selected, you should be aware that many websites will not function properly or at all.

It may be possible to set your browser to not accept cookies and ask for your consent before each cookie is set on your device. This gives you control over what is set on your device, however has the drawback of slowing down your browsing experience.

There are different levels of control too. You are able to prevent just third party cookies being deployed, and some even allow you to block specific companies you do not wish to deploy a cookie, instead of selecting all companies.

In order to manage your cookies, please select your browser from the list below and follow the instructions:

  1. Internet Explorer
  2. Firefox
  3. Chrome
  4. Safari
  5. Opera

Mobile devices:

  1. Android
  2. Safari
  3. Windows Phone
  4. Blackberry

Flash Cookies

If you access any part of this website that uses Adobe Flash Player, a small Flash Cookie may be used. The purpose of using these cookies is to store your flash player preferences and enhance your browsing experience.

Flash Cookies are stored on your computer in a similar way to standard cookies, except they are stored in a different location. Due to this, it is not possible to block or manage Flash Cookies directly from your browser.

In order to manage or delete Flash Cookies, please visit the Adobe website, which provides full information by clicking here.

Useful Information About Cookies

Further information about cookies can be found on the following websites:

  1. All About Cookies
  2. Your Online Choices
  3. Information Comissioners Office
  4. Direct Marketing Association
  5. Microsoft Cookies Guide

What We Know About You

If you have bought something from we will have collected your email address, phone number, address and credit card details. Your credit card details will only be stored for a maximum of 28 days. If you choose to deliver items to a third-party (such as a friend or relative) we will have their name and address. Information is only used to help us deliver the parcels and contact you. From time to time you may wish to receive our newsletter and special offers. You also have complete control over the information we store about you, at any time you have the right to ask us to delete any personal details stored.

Keeping It To Ourselves

We are committed to ensuring that all your personal information that is collected when ordering is kept private and confidential.

Our website uses the strongest commercially available level of encryption to ensures that your transactions are secure and your information cannot be shared with anyone but Stone, Vine & Sun.

What We Do With Your Information

In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may also send you an occasional newsletter if we think it will be of interest to you, if you don't want to receive a newsletter, simply send us an email to and we will cancel it for you.

We will NOT exchange, sell or give away your personal details to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter.

Who Else Sees Your Information

We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail and other couriers.

Your Consent

By using our website you consent to us using the personal information you have given to Stone, Vine & Sun, as outlined in this Privacy Policy. If you are concerned about anything to do with our site, please phone us on 01962 712351 and we'll be glad to talk through any issues with you.

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